Steer clear of road rage on your commute - Mental Health

Road rage can churn in the calmest of hearts

Here’s how to keep your blood pressure in check on your next commute
Ben Grefsrud / msnbc.com
By By Patrick Enright contributor

David Stallings isn't the kind of person you'd expect to succumb to road rage. He is calm and mild mannered, a longtime Zen Buddhist. Plus, he's professionally dedicated to safe transportation �" he works for Seattle's Metro Transit.

But years ago, while trapped in traffic in his truck, he happened across his daughter's white plastic toy ray gun, complete with flashing lights. On a whim, he surreptitiously used it to zap a car that had just cut him off.

"I thought, 'Well, that's kind of satisfying,'" he says. The satisfaction lasted a year. Then, "it dawned on me that I was sort of giving vent to some of the same [aggression] that I was condemning."

Road rage and roadway congestion are familiar scenarios for millions of American drivers, and they're not getting any better. A 2006 Transportation Research Board report noted that congestion is increasing in intensity, extent and duration. Average one-way travel time for commuters in 2000 was 25.5 minutes, three minutes more than in 1990.

Certainly anecdotal reports of aggression behind the wheel are increasing. Consider the case of the Raleigh, N.C., driver who allegedly circled the block and ran down a pedestrian who had dared to yell at him to slow down. Or the driver who ran a fellow motorist off the road in Peoria, Ariz., for talking on his cell phone. Or the off-duty Detroit police officer facing charges for allegedly firing shots at an SUV driver who had accidentally hit his Dodge Magnum. And those are just incidents from the past few months.

Fight or flight
Exact figures for incidents of road rage are hard to come by, partly because the behaviors are difficult to define precisely. A 2002 survey done by the National Highway Traffic Safety Administration found that 40 percent of drivers felt other drivers had become more aggressive in the past year, compared with 30 percent who felt that way in 1997.

Normally, when stress becomes overwhelming, experts suggest taking a break from the situation or setting aside time to exercise. But in a car, your options are limited. Seething? Don't forget to breathe-Get comfortable by loosening tight clothing or rolling down the window.-Distract yourself �" listen to calming music or an audiobook.-Take a series of slow, deep breaths to reduce anger and stress.-Don't assume the worst, and realize that every driver makes mistakes.-Think of the big picture; an extra five minutes won't kill you. Driving aggressively might.-Treat other drivers with the same common courtesy you'd expect in the grocery aisle.

"Stress is a fight-or-flight reaction," says New York psychologist Carol Goldberg. "If [people] can't flee, like they're stuck in a traffic jam, they fight and get road rage."

So how can you keep from succumbing to blood-pressure-raising fury when you're crammed behind the wheel? These tips from experts can help you change your body and your mind:

Get comfortable. Gerry Matthews, a psychology professor at the University of Cincinnati who has studied driver behavior, says driver comfort "plays into driver fatigue and there's a close relationship between fatigue and stress. Stress makes you fatigued and fatigue makes you stressed." Adjust the temperature so you're not too warm, loosen your tie or other tight-fitting clothing and make sure your seat is positioned so you're relaxed to avoid the physical tension that comes with stress.

Distract yourself �" but only a little. "Instead of honking your horn and trying to find shortcuts and giving everybody the finger, you could say, 'Look, I'm going to use this time productively,'" suggests Dr. Paul Rosch, president of the American Institute of Stress. Listening to soothing music, audiobooks or foreign-language tapes is a way for drivers to block out the annoyance of traffic. But be careful. As Matthews points out, talking on a cell phone, hands-free or not, "is distracting and dangerous when driving."

Breathe deeply. You don't need to be an expert in meditation to benefit from deep breathing. Rick Waranch, a part-time psychology faculty member at Johns Hopkins University, recommends simply taking seven or eight slow breaths per minute from the diaphragm, breathing in through the nose and out through the mouth.

Don't make assumptions. It's easy to think that the guy in the BMW cut you off maliciously, but that doesn't mean it's true. Social psychologists have a name for this kind of assumption: the fundamental attribution error. It's our tendency to ascribe behavior too much to underlying personality traits and too little to the particular situation. Maybe the Beemer driver is a doctor rushing to surgery to save a life. Assuming the worst will only add to your stress. Also, remember you're equally prone to mistakes. One study Matthews cites asked people to rate their own driving safety and the skills of other drivers. The result? "People overestimate … their driving ability," says Matthews.

Think of the big picture. Does it really matter if your 15-minute drive takes you 20 minutes, or if you let in that merging SUV? Rational thinking is difficult when you're seeing red, but with practice, it's doable. Waranch has helped several patients suffering from driving-related stress. "It's largely convincing yourself that it's pretty stupid to [drive aggressively], that it's unhealthy, and that it's not going to serve any purpose," he says.

Be self-aware. Knowing what triggers stress in you is key to reducing it, Matthews says. Accepting that other drivers are beyond your control can improve your attitude. It's also good to recognize that driving a car conveys a false sense of invulnerability and adds a degree of anonymity that can make the best of us behave less than graciously. Applying the common courtesy you'd exhibit in the grocery-store checkout line while on the road can make driving in traffic less confrontational and even collaborative.

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For Stallings, the toy gun wasn't the answer. His Buddhist leanings made breathing exercises a natural solution.

"It's a way not only to let [the irritation] go but to feel engaged … in a positive way," he says. "All you have to do is just kind of turn a corner."

Patrick Enright is a Seattle-based freelance writer and editor whose work has appeared in , Mr. Showbiz, Wall of Sound, Movies.com and Seattle Weekly.

� 2007

Microsoft role complicates ‘$100 laptop’ - Tech News & Reviews

Microsoft role complicates ‘$100 laptop’

Company says it's uncertain whether it can fit Windows on the machines
Anja Niedringhaus / AP
Co-Founder and Chairman of the MIT Media Lab at the Massachusetts Institute of Technology Nicholas Negroponte shows off the '$100 laptop' at a news conference.

By By Brian Bergstein

CAMBRIDGE, Mass. - One of the most ambitious aspects of the "$100 laptop" project for schoolchildren in developing countries is the machines' open-source software platform, designed to be intuitive for kids.

That's why many people were taken aback last week when the founder of the nonprofit laptop project, Nicholas Negroponte, announced that buyers of the machine will be able to add Windows, the ultimate in proprietary software.

( is a joint Microsoft - NBC Universal venture.)

However, Microsoft Corp. says it's uncertain whether it can fit Windows on the laptops. Will Poole, who heads Microsoft's emerging-markets group, says the limited storage space (recently upped to 1 gigabyte of flash memory) and other original elements on the One Laptop Per Child program's "XO" computer aren't welcoming for Windows.

"I don't know how to get the thing to run on less than 2 gigs," he said. Plus, at least 10 custom drivers �" which tell an operating system how to interact with hardware �" need to be designed, Poole said.

Why does this matter? Because One Laptop Per Child is still negotiating with several governments to finalize orders for at least 3 million of the machines, the level at which the project's mass-distribution plans kick in.

And with the computers' price now up to $175 ($100 is the long-term goal), some officials might want Windows as a potential backup if the machines' alternative interface doesn't capture children's fancy as envisioned.

"We have had requests from government officials who are looking at that device, to ask us if it can run Windows," Poole said.

Negroponte seemed to deliver a definitive yes to that question: "We will run Windows," he said last week. Asked for elaboration, a spokesman for Negroponte wrote in an e-mail: "He was stating a fact �" not a hope or a desire."

But Poole said the answer should have been maybe: "I cannot make any promises," he said. "There's work still to be done. People should not bank on having Windows."

For his part, Negroponte wasn't touting Windows itself as much as user choice. He stressed the educational theories behind his project's original interface, which is open-source so as to let children tinker with it. He also said government ministers had not really been asking him about Windows on the machines, citing Egpyt as a rare exception. But he acknowledged that the potential to run Windows could reduce the risk for some buyers.

"He's playing to some purchasing minister somewhere," said Wayan Vota, who directs the Geekcorps international tech-development organization and follows the laptop project closely at his OLPCNews blog. Vota added that he hopes no XO buyers switch to Windows, because he believes Microsoft's software would be unable to utilize many of XO's innovations, including its radical power-saving capabilities and wireless networking functions.

Complicating the mix is an emerging little computer for the developing world from Intel Corp. _ the Classmate PC, which can run Windows or Linux. Intel expects its price to fall below $250 by the middle of the year and just signed a deal to sell 700,000 Classmates in Pakistan _ one of the countries that One Laptop Per Child hopes to reach.

Meanwhile, Microsoft recently announced a $3 Windows "starter edition" package for international governments that subsidize student computers.

After Negroponte's comments last week, representatives from his group objected to ' description that the nonprofit was "working with" Microsoft so Windows could run on the computers. Spokesmen for the project insisted that Microsoft was acting on its own accord, and that Microsoft got "beta" versions of the XO computers just like a lot of other companies have.

"OLPC has no working relationship with Microsoft nor does Microsoft get any special treatment," said a statement from One Laptop's president for software and development, Walter Bender. "They are just another software company interested in the project. OLPC is aware that Microsoft wants to create a Windows platform for the laptop, but OLPC is not involved in that project in any way."

Certainly, Negroponte's and Poole's differing reports about Windows on XO indicate the camps are not exactly on the same page. But it's unclear whether they are as distant as the public-relations statement would hold.

Negroponte told a Linux convention in April 2006 that he had been discussing with Microsoft how Windows could run on the computers �" which is why he was displeased when Bill Gates pooh-poohed the laptop effort.

Click for related content'$100 laptop' to cost $175Microsoft extends XP supportReview: Vista, Microsoft's new Windows

More recently, Negroponte has been quoted as saying the laptops got an SD port �" where Secure Digital cards can be inserted, expanding the memory available �" so Windows could work. (Bender contradicted that, saying the SD port was added to provide extra space for photos taken with the computer's camera.)

"It is true that we have been working together," Microsoft's Poole said. "We have been having active, high-level conversations going on two years now."

Copyright 2007 . .

Doctors, insurers ask, ‘Who are you?’ - Nightly News with Brian Williams

More doctors, insurers asking, ‘Who are you?’

Medical identity theft, on the rise, can threaten lives as well as wallets
NBC VIDEO•Medical ID theft creates concerns
April 3: Medical ID theft is on the rise in the United States, and there’s more to be worried about than just the financial ramifications. NBC’s Anne Thompson reports.

Nightly News

By By Anne Thompson and Alex JohnsonNBC News

Anne ThompsonChief environmental correspondent•ProfileAndrew Brooke’s family knew something was screwy when they got a collection notice for unpaid bills for cure of his work-related back injury, which included large prescriptions of the controlled painkiller Oxycontin.

“I’m looking at this bill, and I’m looking at my 3-week-old baby that can’t even hold his head up, and it’s just a sense of outrage,” said Andrew’s father, John Brooke, of Bothell, Wash., a suburb of Seattle.

Likewise, Jo-Ann Davis knew there was a mistake when a cop greeted her at the medicament where she had gone to pick up a prescription in early 2005.

“I’ve never even had a speeding ticket,” said Davis, a veterinary technician from Moon, Pa., near Pittsburgh.

Medical providers, it turned out, thought Andrew and Davis were other people. Their medical identities had been stolen.

These are not isolated incidents: In a report last year, the World Privacy Forum found that the number of Americans identifying themselves in government documents as victims of medical identity theft had nearly tripled in just four years, to more than a quarter-million in 2005.

Motives for medical identity theft can vary. Some thieves, as in these cases, are seeking controlled medications. Others are seeking federal money. A case that wrapped up in January in Southern California illustrates just how sophisticated such operations can be.

Five health care providers pleaded guilty to stealing more than $900,000 in 2003 by luring hundreds of elderly Vietnamese patients to a fake medical clinic in Milpitas, where they would offer free checkups. According to prosecutors, they would copy the patients’ Medicare records and then use the information to bill the government for phantom services.

Click for related coverageRead the full World Privacy Forum report (PDF)Check your records: State-by-state guide

Steep costs on money and lives
Of all the forms of identity theft, misappropriation of your medical records is among the most damaging. It’s not just the financial toll �" if your medical identity is stolen, erroneous entries can turn up in your records, which could end up killing you.

Get your medical records

All hospitals and most doctors have a release form you can use to request your records. Because state laws differ on how long such records must be archived, call the office to make sure your records still exist.

You can have your records sent to yourself or directly to a health care professional. If you do have the records sent to a health professional, let him or her know to expect the files.

In many cases, a letter may be all you need. It should include:

-Your birthdate-Your full name (including any information about name changes)-When you were seen -The specific information you want

Source: GeneticHealth.com

“If someone shows up in an emergency room and this has happened to them, they could receive improper cure, and that is a real problem,” said Pam Dixon, executive director of the World Privacy Forum, a nonprofit research group.

For example, if an identity thief presents himself at the hospital in your name and is identified as having a different blood type, that blood type ends up registered in your medical history, with potentially disastrous consequences if you end up in a serious accident.

Or suppose you apply for a new job. Even if you’re fit as a fiddle, you could still fail a pre-employment medical screening or be rejected for company-provided health insurance because of the inaccurate presence of an ailment in your medical history that you don’t have.

It is also the most difficult type of identity theft to fix after the fact, because victims have limited recourse. Dixon found that medical identity theft typically leaves a trail of false information in medical records that can plague victims for years, because even if you manage to correct your records in one place, it’s almost impossible to track down everywhere they have been disseminated across the networks of medical providers, insurers and government agencies.

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Too many roadblocks
Five states �" California, Florida, Nevada, Arkansas and Delaware �" have recently passed or are considering laws to address breaches of medical information, but the privacy forum still recommends that everyone check his or her medical records for accuracy.

Live survey

Are you confident your records are safe?

Georgetown University’s Center on Medical Rights and Privacy maintains a state-by-state guide to checking your records. But if you find an error, trying to correct it can be a complex and sometimes fruitless task.

Alex JohnsonReporter•Profile

The federal Health Insurance Portability and Accountability Act of 1996, or HIPAA, requires health care providers and insurers to give you access to your medical records and to give you a copy of their privacy practices. If your records are wrong, the act gives providers and insurers as long as 90 days to respond, but if they disagree with you, they don’t have to do anything.

Moreover, HIPAA doesn’t require medical providers and insurers to remove incorrect information; in fact, it says that if incorrect information leads to inappropriate cure, the bad information should not be removed from your records, in order to preserve a paper trail.

CONTINUED: Authorities slow to prosecute1 | 2 | Next >